Refund and Returns Policy

Last Updated: September 22, 2026

We want you to be completely satisfied with your purchase. This Refund and Returns Policy explains how you can return items and how refunds are processed.

1. Return Window

You may return eligible items within 30 days of the date your order was delivered, subject to the conditions below.

2. Return Conditions

To be eligible for a return, items must be:

Unworn, unwashed, and in their original condition.
Returned with all original tags and packaging attached.
Returned in their original packaging to prevent damage in transit.

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return unless they arrive damaged or defective:

Intimate apparel and items that come into direct contact with the body for hygiene reasons, unless clearly marked otherwise.
Final sale or clearance items marked as non-returnable.
Any item that has been worn, washed, altered, or damaged by the customer.

4. How to Start a Return

To start a return, please contact our customer service team at a544fds@outlook.com with your order number, the item(s) you wish to return, and the reason for the return. We will provide you with instructions on how to send the item(s) back to us.

5. Refund Processing

Once we receive and inspect your returned item(s), we will notify you of the status of your refund. Approved refunds will be processed to your original payment method within 7–10 business days. Please note that your bank or payment provider may take additional time to reflect the refund in your account.

6. Exchanges

If you wish to exchange an item for a different size or color, please contact us within 30 days of delivery. Exchanges are subject to stock availability. If the requested item is unavailable, we will offer a refund or alternative solution.

7. Return Shipping Cost

Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. Original shipping fees are non-refundable.

8. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number, a description of the issue, and photos. We will arrange a replacement or a full refund, including any applicable shipping costs.

9. Contact Us

If you have any questions about this policy, please contact us at: a544fds@outlook.com