Refund and Returns Policy

REFUND AND RETURNS POLICY

Last Updated: 2026

This Refund and Returns Policy governs returns, refunds and exchanges for women wear, sportswear, party outfits, accessories, men’s clothing and kids apparel purchased on our site.

  1. Return Eligibility You may submit a return request within 30 calendar days upon receipt of goods. Items must satisfy all the following conditions:
  • Unworn, unwashed, free of stains, odors or damage.
  • All original tags, labels and packaging are intact and attached.
  • Not altered, modified or damaged by customer misuse.

Non‑returnable items: Clearance final‑sale items, underwear, swimwear, pierced earrings and personalized custom items cannot be returned or refunded unless manufacturing defects exist.

  1. How to Submit Return Request Please send email to as01007527649@gmail.com with your order number and return reason. We will provide you with return guidance. For personal‑reason returns, return shipping cost is at customer’s expense. We bear return freight only for defective, damaged‑upon‑arrival or wrong‑item‑shipped cases confirmed by us.
  2. Product Inspection & Refund After we receive and inspect returned goods, we will process your refund within 5‑10 business days. Funds will be refunded to your original payment method. Please allow additional bank processing time for the money to appear in your account.
  3. Damaged / Defective / Wrong Items If you receive damaged, defective or incorrect clothing items, please provide clear photos of package and products within 7 calendar days after delivery. We will decide for replacement, partial refund or full refund according to actual situation.
  4. Exchanges Size / color exchanges are available. The whole process follows the same return procedure above. Customer covers outgoing and return shipping unless the fault is on our side.
  5. Contact Email: as01007527649@gmail.com